NutriJalan · Legal

Privacy Policy

This Privacy Policy describes how NutriJalan handles personal data collected through nutrijalan.id, including the details you submit when you register for an online nutrition consultation. The site is operated from Jl. Boulevard Raya Blok LC 7, Kelapa Gading, Jakarta Utara, 14240, Indonesia.

It covers the consultation registration form, the pages you browse on this site, and the records we keep about a session with an assigned dietitian. The Cookie Policy on this site describes cookie use in more detail and forms part of this document.

Data we collect

Everything you send through the registration form arrives because you typed it. We do not ask for identity documents, payment card numbers, or any record of your daily meals beyond what you choose to describe in your own words.

If a field is not useful for arranging your consultation, leave it empty. Blank fields do not block your registration.

Your contact details

Your name, phone number and email address. We use these to confirm your registration, agree on a session time, and reach you if a consultation needs to move. This site serves visitors in Indonesia, so a WhatsApp-reachable phone number is usually the fastest way for our team to reply.
Your stated nutrition goal

What you want to work on — building a steadier family meal routine, eating better around a busy Jakarta commute, or planning meals you actually enjoy. You choose how specific this is.
Your eating-pattern description

The free-text field where you describe what an ordinary day of eating looks like: usual meals, cooking at home or buying out, snacks, drinks, and anything you want the dietitian to know before the session.
Standard technical information

Like most websites, our server records the basics of each page request: an approximate device and browser type, the page you asked for, and the time of the request. This is routine web-server logging. It helps us keep the site loading properly and spot attempts to break it — it is not used to build an advertising profile of you.

How we use your data

Registration data is used for the consultation you asked for. Not for unrelated mailing, not for resale, and not for purposes you would be surprised to read here. These are the four things it does:

Reviewing your registration

A member of our team reads what you submitted so the first reply you get is relevant instead of a generic confirmation. If a detail is unclear, we ask before the session rather than during it.

Matching you with a dietitian

We pass your goal and eating-pattern description to the assigned dietitian so the consultation starts from your actual routine — household cooking, eating out, and the food that is genuinely available to you in Indonesia.

Scheduling the session

We use your contact details to agree a time that fits working hours, Monday to Friday, 9:00 AM to 6:00 PM, and to send the joining details for an online consultation.

Keeping consultation records

We keep a record of the consultation so a follow-up session can continue from what was already discussed, and so we can answer a question about your registration later.

Hands at a desk sorting blank consultation sheets beside a shallow bowl of separated food-group portions

What you send stays with the consultation team

Sharing and disclosure

We do not sell or rent personal data. There is no advertising network receiving your registration details from us, and no data broker list flowing out of this site.

Two situations do involve another party, and both exist to make the consultation you asked for possible.

The dietitian assigned to your consultation

Your goal and eating-pattern description are shared with the dietitian preparing your session. That is the point of the session, and the information stays within the consultation team. They do not receive anything you did not submit through the registration form.

Service providers who run the site

Hosting, form delivery and email providers process data on our behalf because the site cannot operate without them. Their access is limited to the extent required to keep the registration form and the website functioning, and they work under our instructions rather than for their own marketing purposes.

Where the law requires it

If a lawful request from an Indonesian authority obliges us to disclose a record, we disclose only what the request actually covers. We do not volunteer registration data otherwise.

Retention

Registration data is kept for as long as it is needed to provide the consultation service and to maintain records related to your session. In practice that means a record survives the consultation itself, so a follow-up session or a later question about your registration can be answered with the same context you gave the first time.

When a record is no longer needed for that purpose, we dispose of it in a reasonable manner. We do not keep a copy in a spare list once the reason for holding it has passed.

Some records may need to be held longer where a legal retention duty applies in Indonesia. When the law requires a longer period than the service does, the legal period governs and the record is held for that period only.

Cookies and tracking

The site may use cookies and similar technologies. They serve the ordinary functions a website relies on: remembering that a form has already been submitted, keeping the pages loading reliably, and holding basic preferences during your visit.

Cookies are not used to build an advertising profile of visitors to this site.

Details are set out in the Cookie Policy, which forms part of this document along with our Terms of Service.

Your requests

You may ask for access to, correction of, or deletion of the personal data you submitted, subject to any legal retention requirements. A request does not need a particular format — a message with your name and what you would like done is enough for us to find the right registration.

How a request is handled

Send the request with your name and the contact detail you registered with, so we can find the right record.
We confirm what you want changed or removed, and tell you if a legal retention duty means part of the record has to stay.
We carry out the request and reply to the same contact detail you used.

Nothing about a request changes how a future consultation is arranged. You can ask for a correction and still book a follow-up session in the same message.

Open blank notebook and glass of water on a wooden table in warm late-afternoon light

Requests are read by a person, not an automated queue

Contact

For questions about this Privacy Policy or your data, contact NutriJalan at the phone number below or through the contact page on nutrijalan.id. If your question is about arranging a consultation rather than your data, the contact page carries the registration route and the working hours.

Contact us

Phone: +62 21 458 4432
Email: [email protected]
Address: Jl. Boulevard Raya Blok LC 7, Kelapa Gading, Jakarta Utara, 14240, Indonesia
Working hours: Monday to Friday, 9:00 AM – 6:00 PM

Where to go next

This page describes how the site handles personal data. If you came here with a different question, these are the pages that answer it.

How an online consultation works The registration steps, what happens before the session, and what you receive afterwards. Meal planning guide Everyday guidance for building meals around food you already cook and buy in Indonesia. Nutrition FAQ Common questions about consultations, what to prepare, and how details are handled. Cookie Policy The full detail on the cookies this site uses and what each one is for. Terms of Service The terms that apply when you use this website and its consultation registration.

This policy describes data handling for nutrijalan.id. Arranging a consultation is done through the contact page.